Privacy Policy
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What Sets Us Apart
Integrity
We are clear on what is included, what is not, and what a job will cost before we start.
Excellence
We provide install, service and repair plumbing systems and parts in strict accordance with the highest standards.
Safety
We maintain quality vehicles, safety equipment and workwear reflecting our emphasis on the highest of standards.
Teamwork
We support each member of our team with the aim of strengthening our business and establishing long term relationships.
Service
We keep customers informed, respect their time and follow through on the work we agree to.
Pride & Respect
We take pride in our business and are respectful of customers, fellow employees and other industry professionals.
How Contemporary Plumbing collects, uses, stores and protects the personal information you share with us.
About This Policy
This Privacy Policy explains how Contemporary Plumbing handles personal information collected through our website, enquiries and the plumbing services we provide.
Contemporary Plumbing operates through two related Australian entities:
Contemporary Plumbing Pty Ltd, ABN 14 154 902 182
Contemporary Plumbing Services Pty Ltd, ABN 54 665 660 908
References to “Contemporary Plumbing”, “we”, “us” or “our” in this policy refer to those entities where relevant.
We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Information We Collect
The personal information we collect depends on how you interact with us and what information is reasonably required for our business activities.
This may include:
Your name, phone number and email address
The address where plumbing work is required and relevant access information
Details about the plumbing, gas or hot water work you are contacting us about
Photographs or videos you provide to help explain a job or fault
Billing and payment information required to invoice or process payment
Details you provide through phone enquiries, emails, text messages and website forms
Information connected with work completed at a property, including photographs, job notes and documentation
Information you provide when applying for employment with Contemporary Plumbing
Website and device information collected through cookies, analytics and similar technologies
Where work is arranged by another party, we may also receive relevant contact or property information from a property manager, real estate agent, builder, strata manager, facility manager or other person responsible for arranging the work.
How We Collect Personal Information
We usually collect personal information directly from you when you:
Call, email or message us
Complete a form on contemporaryplumbing.com.au
Request a quote or booking
Speak with our team about work at a property
Engage Contemporary Plumbing to complete work
Send us photographs, documents or other job information
Apply for a position with us
We may also receive information from third parties where they are legitimately involved in arranging or managing the work.
Some website information is collected automatically through cookies and similar technologies.
How We Use Your Information
We use personal information where it is reasonably required to operate the business and provide our services.
This can include:
Responding to enquiries and quote requests
Booking, scheduling and carrying out plumbing work
Communicating with you about work in progress or follow-up requirements
Preparing quotes, invoices and payment records
Maintaining job histories and service documentation
Providing photographs, scopes or other records connected with work completed
Meeting licensing, compliance, workplace safety, accounting and legal obligations
Managing recruitment and employment applications
Improving our website, services and internal processes
Understanding how customers find and use our website
We may also use information for other purposes where you have consented to that use or where it is permitted or required by law.
Marketing Communications
From time to time, we may send service reminders, business updates or other communications that may be relevant to our customers.
We do not sell your personal information to third parties for marketing purposes.
Where marketing communications are sent, you can ask us to stop at any time by using the unsubscribe option provided, replying to the message or contacting our office.
When We Share Information
We do not sell personal information.
We may disclose personal information where it is reasonably necessary to provide a service, operate our business or meet a legal or regulatory requirement.
This can include disclosure to:
Suppliers where information is required to fulfil a job
Specialist contractors or sub-trades involved in particular work
Payment and accounting service providers
Property managers, builders, strata managers, insurers, loss adjusters or property owners where they are directly involved in the relevant job
IT, email, file storage, website and job management service providers
Government, water, licensing or regulatory authorities where information or compliance documentation is required
Professional advisers such as accountants, insurers and legal advisers
A purchaser or successor entity if the business is sold, merged or restructured
We take reasonable steps to ensure personal information is only disclosed where there is a legitimate reason for doing so.
Where Information Is Stored
Personal information may be stored in secure cloud-based business systems and, where required, in physical records held by Contemporary Plumbing.
Some technology and cloud service providers may store or process information outside Australia.
Where overseas disclosure occurs, we take reasonable steps required under applicable Australian privacy law in relation to the handling of that information.
The locations used by technology providers can change over time. Where required or reasonably practicable, further information about overseas disclosures can be provided on request.
How We Protect Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures can include:
User accounts and access controls
Password protection and other security controls
Limiting access to information to team members who require it for their role
Using established cloud and technology providers
Appropriate storage and disposal of physical records
No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as it is reasonably required for the purpose for which it was collected and for any additional period required by law.
Different records may need to be kept for different periods, including accounting, tax, employment, job, compliance and certification records.
When personal information is no longer reasonably required, we take reasonable steps to securely destroy it or de-identify it where appropriate.
Cookies, Analytics and Advertising
Contemporaryplumbing.com.au may use cookies and similar technologies to help the website operate, understand how visitors use the site and measure the effectiveness of our marketing.
This may include services such as Google Analytics and Google Ads.
Depending on the technology used and your browser settings, information collected may include your IP address, device and browser information, pages viewed, website interactions, general location, referring source and advertising identifiers.
You can control or disable cookies through your browser settings. Some website features may not operate as intended if cookies are disabled.
Third-Party Websites
Our website may contain links to websites operated by other organisations, including social media platforms, review sites and suppliers.
Contemporary Plumbing is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Accessing or Correcting Your Information
You can ask us to provide access to personal information we hold about you or request that inaccurate or out-of-date information be corrected.
Contact us using the details below and provide enough information for us to identify the relevant records.
We may need to verify your identity before providing access or making a correction.
In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where required.
Privacy Complaints
If you believe Contemporary Plumbing has handled your personal information in a way that does not comply with this policy or applicable privacy law, please contact us.
We will review the issue and respond within a reasonable timeframe.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, technology or legal obligations change.
The current version will be published at contemporaryplumbing.com.au/privacy-policy/.
Contact Contemporary Plumbing
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, contact:
Contemporary Plumbing
Phone: 02 6292 8175
Email: admin@contemporaryplumbing.com.au
Address: Unit 4/3 Beaconsfield St, Fyshwick ACT 2609
Last updated: 8 September 2026